FREQUENTLY ASKED QUESTIONS
What's the difference between an OS cabinet and a standard cabinet?
We offer two types of each of our cabinets because different types of cabs are necessary for different types of players. The OS cabinets have a greater low-mid presence than standard cabinets, while standard cabinets possess more natural compression due to the smaller enclosure.
Can I order a 2x12 (or 4x12) cabinet with two (or four) different speakers?
Yes! When selecting the speakers you want in your cabinet before checkout, you may notice that you can only select one type of speaker for 2x12 and 4x12 cabinets. If you'd like to order a 2x12, 2x12 Vertical, 2x12 OS, or 2x12 OS Vertical Wave cabinet with different speakers or a combination of a stock speaker and an upgrade speaker, we can definitely do that. Please contact us with your request and we will get back to you as soon as possible.
Do you offer any 1x10 or 2x10 cabinets?
Yes! We can easily build any of our cabinets with a baffle for 10" speakers. Upon adding a cabinet to your cart, you'll be prompted to fill out an "options" form where you can select to have a baffle cut for 10" speakers rather than 12". If selecting this option, please make sure that you have selected "unloaded" for your speaker option. We do not currently offer 10" speakers that you can buy direct, but if you would like your cabinet to be shipped loaded, please contact us and we will figure out the best solution for you.
Can I order a flame Maple frame with a color other than what you offer on the website?
Yes! We would be glad to make you a flame maple frame with a custom color. To start that conversation, please contact us.
Will you build a 4x10 or 1x15 cabinet?
Yes! Our 2x12 OS and 2x12 OS Vertical cabinets will support a baffle cut for four 10-inch speakers or one 15-inch speaker. This option is not available for direct online checkout, but is the same price as an unloaded 2x12 OS or 2x12 OS Vertical and we can take your order manually. We can also ship a 4x10 or 1x15 cabinet loaded - these prices will vary depending on speaker preference and availability. Please contact us for more details.
What are the power (wattage) ratings for your cabinets?
The amount of power your cabinet can handle depends on the type of speakers you select. Please contact us if you have questions about speakers and pairing them with your amplifier.
Where can I find information about Port City products not found on the website?
Over the years, we have offered several products that we have since discontinued. While these products are not found on the website, if you have a question regarding a discontinued piece of gear, please contact us. All of our current offerings for sale are found on this website.
Do you ship to P.O. boxes?
Unfortunately we cannot ship to P.O. boxes. Please place your order using a physical street address.
I'm coming through the Asheville area and would like to stop by - do you offer tours?
We would be more than happy to have you stop by. We do request that you contact us at least 7 days prior to the date you would like to visit so that we can schedule your time into our calendar.
I would like a speaker in my combo or cabinet other than what's offered on the website. Do you have other options?
We are happy to add any speaker you'd like to a cabinet or amplifier. The offerings on our website are simply what we regularly carry. Please contact us if you would like a speaker other than what is found in our options so we can figure out the best solution for you.
Can I pick up my Port City order in person rather than having it shipped to me?
Yes you can! We are located in Swannanoa, NC, just outside of Asheville. Simply select "local pickup" in the checkout window under Shipping Options and contact us to schedule a date and time.
Do you offer export versions of your amplifiers?
Yes! All Port City amplifiers are available in export versions to accommodate different AC power in various parts of the world. Please contact us with specifics of what you are looking for and we will find a solution for you.
Will you modify my amplifier made by another builder or company?
Due to our current production demands and needs within the company, we are not able to offer modifications to gear made by our competitors.